Kaitlin Wowak

Mendoza College of Business

Phone
574-631-6685
Email
katie.wowak@nd.edu
Website

Associate Professor

  • Product recalls
  • Supply chain risks and disruptions
  • Supply chain knowledge
  • Strategic supply chain management 

Wowak’s Latest News

Wowak in the News

Chain Reaction: Shop early, expect fewer deals this Black Friday

“If you are somebody who’s a gift giver who waits until the last minute, you’re likely going to see some empty shelves this holiday season,” Kaitlin Wowak said, Associate Professor of IT, Analytics and Operations at the University of Notre Dame.

From paints to plastics, a chemical shortage ignites prices

“I think this is going to go on for a really long time because there are so many factors at play here,” said Kaitlin Wowak, a management professor at the University of Notre Dame. “And it’s across the board in so many products.”

Human call center vs. automation: how to make inertia work for businesses and customers

New research from the University of Notre Dame focuses on the tendency of call center agents to stick with the status quo. 

Humans vs. automation: Service center agents can outperform technology, study shows

"A behavioral perspective on service center routing: The role of inertia" is forthcoming in the Journal of Operations Management from Nicholas Berente, the Viola D. Hank Associate Professor, and Kaitlin Wowak, associate professor of information technology, analytics and operations at Notre Dame's Mendoza College of Business.

How to Fix the Food Recall Process

Kaitlin Wowak, associate professor of I.T., analytics and operations in the Mendoza College of Business at the University of Notre Dame, explains the options that food suppliers have in deciding when and where to initiate a product recall.

Notre Dame study reveals new options to address recall uncertainty

New research from the University of Notre Dame could help close the gap and fill the void in the literature between what we know and what we need to know about product recalls.

Experts say Peloton will emerge from the treadmill recall with its bottom line intact — even as its delay in issuing a recall exposes larger safety issues

Kaitlin Wowak, assistant professor of IT, analytics, and operations at the University of Notre Dame's Mendoza College of Business who specializes in recalls, said that while Peloton may have learned from its mistakes, its failure to immediately recall the treadmills is troubling.

How Peloton backed down and agreed to recall treadmills tied to one death, many injuries

“You don’t very often see a company fight a federal agency like this,” said Kaitlin Wowak, an assistant professor of operations at Notre Dame University, who studies product recalls.

In Abrupt Reversal, Peloton Agrees To Safety Recall Of Treadmills

Kaitlin Wowak, an assistant professor at the University of Notre Dame's Mendoza College of Business, said there are a number of reasons that companies might initially resist product recalls, including concerns about costs and the cultural dynamics within an organization.

New Orleans archdiocese labels Johnson & Johnson vaccine 'morally compromised'; Merck to help manufacture it: Live COVID-19 updates

"You often don’t see such fierce competitors partner to increase production capacity of pharmaceutical products," said Kaitlin Wowak, assistant professor of IT, analytics and operations at the University of Notre Dame’s Mendoza College of Business. 

U.S. COVID vaccine supply to be boosted by Merck helping make J&J vaccine

“You often don’t see such fierce competitors partner to increase production capacity of pharmaceutical products, but unprecedented times call for unprecedented measures,” said Kaitlin Wowak, assistant professor of IT, analytics and operations at the University of Notre Dame’s Mendoza College of Business, who specializes in supply chain disruptions including product shortages.

Vehicle recalls cluster because OEMs wait for rivals to move first

It's not a new thing, either, according to new research published in Manufacturing and Service Operations Management (Kaitlin Wowak, University of Notre Dame).

Carmakers may put stock prices above safety when timing recalls

“From the data that we have, we can’t definitely say that companies are strategically sitting on recalls,” said coauthor Kaitlin Wowak, a professor of information technology, analytics and operations at the University of Notre Dame, in an interview.

Why N95 Masks Are Still In Short Supply In The U.S.

"I think if the vaccine rolls out faster, you're going to be able to get N95s faster," as the risks diminish and fewer people need N95s, says Kaitlin Wowak, a supply chain expert and assistant professor at the University of Notre Dame.