Nicholas Berente

Professor, IT, Analytics and Operations

IT, Analytics and Operations

363 Mendoza College Of Business
Notre Dame, IN 46556

Professor, IT, Analytics and Operations

  • Artificial Intelligence
  • Cyber infrastructure
  • Digital innovation and transformation
  • Organizational and institutional change

Berente’s Latest News

Berente in the News


Overseeing generative AI: New software leadership roles emerge

Other experts also recognize the importance of software engineering leadership positions. "The role of managers in the burgeoning societal transformation involving AI cannot be overstated," states Nicholas Berente of the University of Notre Dame and Bin Gu of Boston University, writing in MIS Quarterly. 

ZME Science

Are call center operators obsolete in the age of AI? Not so fast

Recent research conducted by Nicholas Berente and Kaitlin Wowak from the University of Notre Dame's Mendoza College of Business sheds light on the role of behavioral inertia in service center routing and its implications for human-agent interaction.