Nicholas Berente

April 11, 2025

John Lalor, assistant professor of IT, analytics, and operations at Notre Dame’s Mendoza College of Business, said, “While these bots are rigid because of their rules-based nature, bots can and will become more advanced as they incorporate generative AI technologies.

February 24, 2025

Bots increase user engagement, but at the cost of deeper human-to-human interactions, according to the study in MIS Quarterly from John Lalor, assistant professor of IT, analytics, and operations, and Nicholas Berente, professor of IT, analytics and operations, both at the University of Notre Dame’s Mendoza College of Business, along with Hani Safadi from the University of Georgia.

February 05, 2025

Bots increase user engagement, but at the cost of deeper human-to-human interactions, according to the study in MIS Quarterly from John Lalor, assistant professor of IT, analytics, and operations, and Nicholas Berente, professor of IT, analytics and operations, both at the University of Notre Dame’s Mendoza College of Business, along with Hani Safadi from the University of Georgia.

January 31, 2025

Bots increase user engagement, but at the cost of deeper human-to-human interactions, according to "The Effect of Bots on Human Interaction in Online Communities," recently published in MIS Quarterly from John Lalor, assistant professor of IT, analytics and operations, and Nicholas Berente, professor of IT, analytics and operations, both at Notre Dame's Mendoza College of Business, along with Hani Safadi from the University of Georgia.

January 31, 2025

A recent study from the University of Notre Dame has shed light on this phenomenon, revealing that while these automated agents can significantly boost user engagement, they simultaneously erode the quality of human interactions. 

October 31, 2023

Other experts also recognize the importance of software engineering leadership positions. "The role of managers in the burgeoning societal transformation involving AI cannot be overstated," states Nicholas Berente of the University of Notre Dame and Bin Gu of Boston University, writing in MIS Quarterly. 

July 05, 2023

Recent research conducted by Nicholas Berente and Kaitlin Wowak from the University of Notre Dame's Mendoza College of Business sheds light on the role of behavioral inertia in service center routing and its implications for human-agent interaction.