Nicholas Berente
IT, Analytics and Operations
Professor, IT, Analytics and Operations
- Artificial Intelligence
- Cyber infrastructure
- Digital innovation and transformation
- Organizational and institutional change
Berente’s Latest News
Berente in the News
ZDNet
Overseeing generative AI: New software leadership roles emerge
October 31, 2023
Other experts also recognize the importance of software engineering leadership positions. "The role of managers in the burgeoning societal transformation involving AI cannot be overstated," states Nicholas Berente of the University of Notre Dame and Bin Gu of Boston University, writing in MIS Quarterly.
ZME Science
Are call center operators obsolete in the age of AI? Not so fast
July 05, 2023
Recent research conducted by Nicholas Berente and Kaitlin Wowak from the University of Notre Dame's Mendoza College of Business sheds light on the role of behavioral inertia in service center routing and its implications for human-agent interaction.